Friday, August 28, 2009

Building The SWAN Team  

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After many years of hiring people, last year I stumbled upon a simple hiring concept that I think is worth sharing.  I wish I could take credit for the simplicity of it, but I can't.  The practice is used by many larger consulting firms today.  The truth is that I have always followed the principal by nature without thinking of it, but the concept works and its a great guideline to get everyone of your managers hiring by the same criteria. Hiring people in the technical industries can be difficult.

At my company we need thinkers and doers, inventors and implementers, designers and troubleshooters. Sometimes one person contains all of these skills, though more often a team comes together to complement each others' skills. The whole is
greater than the parts.

This successful practice is known as following the SWAN Model: Hiring employees that are Smart, Work Hard, Ambitious and Nice. Though hard to gauge at an interview, these qualities almost guarantee a decent worker. When hiring a non-entry-level person, the SWAN model, coupled with what they've done in the past, is a far better indicator of success than any resume.

When it's time to hire, most hiring managers will look for the standard requirements, probably including some sort of specific experience or skill set. However, the SWAN concept focuses more on an individual's personal attributes than where they obtained their degree or what their specific experience is.



Photo by: suvodeb

WHAT IS A SWAN?
We have found that SWANs likely have what it takes both to help our clients and to be successful at our company. "SWAN" is an acronym for people who possess four qualities: Smart, Work hard, Ambitious, and Nice.
Smart
Look for people with keen minds who may have pursued a variety of academic interests and demonstrated achievement in their chosen fields. Once these people join your company, they can turn their intellects on the problems facing your clients and develop creative, effective solutions.
Work hard
Being smart is not enough to succeed at most companies, the employee must also be willing to apply themselves every day.  Try to look for people who have demonstrated their ability and willingness to work hard through academic/professional achievement and extracurricular involvement.
Ambitious
Identify people who set high goals for themselves and then strive to achieve those goals. They don't have to be striving to be the CEO, but they clearly need to have goals beyond just getting a job.
Nice
Many companies seek to hire people who are smart, hard working, and ambitious and discount the last attribute.  However, most technical consulting positions require a great deal of customer and team interaction, and they need to meet the additional requirement of being nice to be around. Teams will
perform better when the team members are naturally nice to each other and work together.

There is other information on the web about this subject if you do a search, but sometime in the future I will share more about how you may go about filtering out the SWANS from the Ugly Ducklings.

Tuesday, August 18, 2009

Visual Healthcare  

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I thought this link was worth sharing. If you are like me you get a headache around the healthcare debate going on right now. I am fiscally conservative so I don't like the idea of public healthcare, but I also recognize there is a problem we have to solve.

Check out the attached slide show if you really want another view.

Wednesday, August 12, 2009

Selling Services  

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I am working with the Control Systems Integrator Association (CSIA) as a member of the Sales Excellence Council. The objective of the sales council is to document best practices which define the key sales elements for the typical control systems integrator. A control system sale is typically a complex solution sale of sophisticated technology. Both the seller and the client buyer are generally well educated and well informed. At the same time the control systems market is amass with several different technologies from different vendors which can confuse the process. There are standards which can define best practices, but the number of standards make the term somewhat of an oxymoron.

p>One of the group's current priorities is to define sales practices for making technical personnel productive in the sales process. To be successful at this we are breaking the process into three steps:

  1. Define the technical person's role in the sales process.
  2. Define the personality profile of the individual who can be successful in a sales role.
  3. Define how to train and manage that person to be successful.

Trying to turn a technologist into an effective sales person can be done with a percentage of technical personnel, but the percentage is small and often at odds with the individual's personal goals. None the less, the complexity of the solution sale requires the direct involvement of technical personnel to build credibility and trust with the client. The more complex the sale the more involvement required from technical person to drill into the client's needs, define the technical solution, and make the client understand how the technical approach will meet their needs.

I am excited to be a part of this program with the CSIA, but at the same time I caution my readers not to expect too much. I am personally an advocate that selling is a specialized aptitude and trying to rely on the "selling technical" person to deliver all of your sales is a formula for disaster. Of the people that will fit the profile, I predict that at least 50% will, or already have, started their own business.

This is a favorite subject of mine so look for more information to come out soon.

Welcome  

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This is my first posting to introduce this blog. Its hard right now to say if I will be able to add valuable information to an already overflowing intenet world, but we will see.

The purpuse of this blog will be to begin addressing some fundamental business issues that I believe others will find interesting. At the same time, I will likely venture into the worlds of politics and maybe even a couple of social issues from time to time.

Stay tuned for more information soon.